Terms & Conditions

• By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
• If you do not agree to these terms, please refrain from using the website.

• This website is provided for informational and booking purposes and is intended for personal, non-commercial use only.
• You agree to use it responsibly and not engage in any activity that may disrupt or interfere with its operation, nor for any illegal or unauthorized purpose.

• While we strive to provide accurate and up-to-date information, we do not guarantee the availability or accuracy of travel products, services, prices, or other details listed on the website.
• All bookings are subject to availability and the terms and conditions of the respective service providers.

• All participants must provide accurate personal information at the time of booking.
• To reserve a tour or travel experience, you must provide all necessary details and payments as requested.
• The booking is considered confirmed only after we have received the full payment or the specified advance amount.
• Payments can be made through UPI or bank transfers mentioned by our company.

• It is the responsibility of each participant to obtain and carry all required travel documents, such as passports, visas, health certificates, and any other necessary permits.
• We will provide general information and assistance regarding travel documents, but we are not liable for any issues arising from incomplete or incorrect documentation.

• We reserve the right to modify or cancel the itinerary, including accommodation, transportation, and activities, due to unforeseen circumstances, safety concerns, or external factors.
• We shall not be liable for any failure or delay in performing our obligations due to events beyond our control, including but not limited to natural disasters, acts of terrorism, civil unrest, or government restrictions.
• In the event of any significant changes, we will notify you as soon as possible and offer suitable alternatives or a refund, depending on the situation.

• It is essential that participants have the appropriate health and fitness level to fully enjoy the experience. If you have any health concerns or medical conditions, please consult your physician before booking and also inform us at the time of booking.
• We reserve the right to deny participation in certain activities if we believe it may endanger your health or safety or disrupt the group.

We are not responsible for any loss, damage, or theft of personal belongings. Please take care of your belongings at all times.

We prioritize the safety of every participant and follow all necessary safety protocols during the trips and activities.

• Participants are expected to maintain strict punctuality throughout the tour or activity, arriving at designated meeting points and departure times as per the itinerary.
• Adherence to the schedule is vital to ensure the smooth execution of activities and to cover all planned destinations.
• Failure to comply may result in exclusion from certain activities or termination of participation without entitlement to refunds or compensation.

• Participants are expected to behave responsibly and respectfully towards fellow participants, guides, local communities, and the environment.
• Follow the instructions of guides and representatives and respect local customs and regulations.
• We reserve the right to remove any participant from a tour or experience if their behavior jeopardizes the safety or enjoyment of others, without providing a refund.

We and our affiliates shall not be held liable for any losses, damages, injuries, delays, accidents, inconveniences, or other irregularities caused by any circumstances. Participants undertake tours at their own risk and should follow guide instructions during activities.

• We reserve the right to take photos/videos of participants and may use those shared by them through email, WhatsApp, or any website link for promotional purposes.
• By booking or participating with us, you grant us a royalty-free, perpetual, worldwide, and irrevocable license to use your images in photographs and videos for promotional materials, website, social media, and other marketing/publicity materials.
• We do not require prior consent and are not obligated to compensate for such use of photographs and videos.

Alcohol, smoking, tobacco, drugs, and abusive language are strictly prohibited. If anyone is found involved in such cases, their participation will be terminated and no further services or refunds will be provided.

• We value your feedback and aim to provide exceptional travel experiences. If you encounter any issues during your tour or activity, please inform us promptly so we can address them and find a satisfactory solution.
• To ensure a smooth resolution process, report complaints within a reasonable timeframe after the tour or activity.
• If necessary, we are open to mediation or alternative dispute resolution methods.
• For all disputes related to these terms, the governing jurisdiction shall be Jaipur, Rajasthan. Any legal proceedings will take place in the appropriate jurisdiction according to prevailing laws.

We understand that plans can change unexpectedly. Our Flexible Journeys Cancellation Policy ensures you can book with confidence.

For cancellations and refund requests, please contact our customer support at serenadetravels@gmail.com or +91 86905 02310.